Terms & Conditions

LAST UPDATED: 5 July 2025
(This version supersedes all prior versions.)

1 Introduction

These Terms & Conditions ("Terms") govern access to and use of the digital platform, mobile applications and related services (collectively, “AdvoLive” or “Platform”) operated by Advor InfoTech Private Limited (“AdvoLive”, “we”, “our”, “us”).  By ticking the acceptance checkbox or by continuing to use the Platform you agree to be bound by these Terms.  If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that entity.

2 Scope of Services & Professional Disclaimer

AdvoLive operates an online marketplace that enables users (“Clients”) to identify, compare and engage independent, verified legal professionals (“Lawyers”).  AdvoLive does **not** provide legal advice, operate a law practice, or enter into an attorney–client relationship with any user.  All legal work is performed solely by the engaged Lawyer in their professional capacity.  The Platform’s role is limited to (i) listing Lawyer profiles and (ii) facilitating appointment scheduling, document exchange and fee collection.

CLIENT ACKNOWLEDGES THAT: (a) NO LEGAL‑PRACTICE RELATIONSHIP EXISTS WITH ADVOLIVE; (b) EACH LAWYER IS AN INDEPENDENT PRACTITIONER RESPONSIBLE FOR THE ADVICE RENDERED; and (c) CLIENT SHALL PERFORM ITS OWN DUE DILIGENCE BEFORE ENGAGEMENT.

3 Eligibility

You represent that you are at least 18 years old and capable of entering into a legally binding agreement.  We reserve the right to perform age verification (including Aadhaar‑based eKYC) and to terminate access if eligibility requirements are not met.

4 User Account & Security

You must create an account using accurate information and maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account.  Notify us immediately of unauthorised use.

5 Fees, Payments & Refunds

Service fees are displayed prior to checkout.  Payments are processed through RBI‑authorised payment gateways.  Fees paid for Lawyer consultations become non‑refundable once the consultation commences.  Refunds for technical failures or un‑delivered services will be processed within 7–10 working days.  A detailed refund policy is available in the Help Centre.

6 Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, ADVOLIVE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED (i) THE TOTAL FEES PAID BY CLIENT TO ADVOLIVE FOR THE SERVICE GIVING RISE TO THE CLAIM, OR ₹10,000, WHICHEVER IS LOWER, REGARDLESS OF THE THEORY OF LIABILITY.  NOTHING IN THESE TERMS PURPORTS TO EXCLUDE LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE CONSUMER LAWS.

7 Indemnity

You shall indemnify, defend and hold harmless AdvoLive from and against all third‑party claims, damages and costs arising out of (a) your breach of these Terms, (b) any information or material you provide to the Platform, or (c) your violation of applicable law or third‑party rights.

8 Intellectual Property

All Platform content, trademarks, and software are owned by AdvoLive or its licensors.  You are granted a non‑exclusive, revocable licence to access and use the Platform for lawful purposes.  By uploading content, you grant AdvoLive a worldwide, royalty‑free licence to host and display such content for Platform operation.

9 Privacy & Data Security

Our collection and use of personal data is governed by the AdvoLive Privacy Policy (incorporated by reference).  We maintain ISO 27001‑aligned security controls and will notify affected users within 72 hours of any personal‑data breach, as required by CERT‑In directions 2022.

10 Termination

We may suspend or terminate access immediately for material breach or legal requirement.  Upon termination, pre‑paid fees for undelivered services will be prorated and refunded.  You may request export of your data within 30 days of termination.

11 Force Majeure

Neither party shall be liable for delay or failure to perform obligations due to events beyond reasonable control including natural disasters, governmental action, network failure or pandemics.

12 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with Indian law.  Any dispute shall be referred to a sole arbitrator under the Arbitration & Conciliation Act 1996, seat New Delhi, language English.  Courts at New Delhi shall have exclusive jurisdiction for interim relief.  Class‑action proceedings are expressly waived.

13 Changes to Terms

We may update these Terms from time to time.  Significant changes will be notified via e‑mail or in‑app banner.  Your continued use after the effective date constitutes acceptance.  A change‑log is maintained for evidentiary purposes.

14 Grievance Officer

Name: Tanishka Yadav 
Email: grievance@advolive.in 
Contact: +91‑9616399655 
Complaints shall be acknowledged within 24 hours and resolved within 30 days.